General Questions
Frequently asked questions
Can I edit or add anything to my order?
At City Pop, we appreciate your support and participation in our fundraising program! Please note that we are unable to edit fundraising orders once they have been placed. This means we cannot add or remove items from an existing order. If changes ar
Do you offer refunds or exchanges?
Due to the nature of our products, including all edible items, we are unable to offer refunds or exchanges once a purchase has been made. We understand that taste preferences can vary. If you’re not satisfied with a flavor you ordered, unfortunately,
How can I update my shipping address for an order?
If you need to update the shipping address for an order, please contact us as soon as possible. We can make changes before the packaging and shipping process begins. However, once the order has shipped, address updates can only be made through the ca
What do I do if my item(s) arrives damaged?
We’re sorry to hear your item(s) arrived damaged! While occasional damage can happen during shipment, we’re here to assist. To help us resolve the issue quickly, please email our team with a clear photo of the damaged item(s). This allows us to exped
My order was marked delivered but it’s not here.
If no one was home at the time of delivery, the carrier may leave your package in a safe location. Be sure to check around your home, including porches, patios, or hidden spots, as well as with neighbors or building management who might have accepted
How do I return an edible item?
Due to the nature of our products, including all edible items, we are unable to offer refunds or exchanges once a purchase has been made. We understand that taste preferences can vary, and if you're not satisfied with a flavor you ordered, we unfortu
How do I track my order?
Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to our tracking page. Tracking information may not be immediately available after your
What is your shipping policy?
At City Pop, we strive to process and ship your orders as quickly as possible! Orders will ship within 5–7 business days from the date of receipt, Monday through Friday. Important Reminders:. If you have any questions about your order, feel free to r
What is your cancellation policy?
We are happy to assist with order cancellations before production begins. As we pop-to-order for the freshest products, once your order enters production, we are unable to cancel it. If you need to modify or cancel your order, please reach out to us
What bag sizes does your popcorn come in?
Each City Pop bag contains 6 cups of delicious, freshly popped popcorn, making it the perfect snack for any occasion. Whether you're settling in for a cozy movie night at home, enjoying a relaxing evening with your favorite book, or looking for a tas
Where can I find nutritional and ingredient information?
Nutritional and ingredient information is available within each flavor description. Simply click on any flavor on our website and scroll to the bottom of the page. Additionally, all ingredient and nutritional details are printed on our popcorn bags.
Do you have Gluten-Free or Vegan Popcorn?
Yes, we offer a variety of popcorn options that are both gluten-free and vegan. However, it's important to note that while many of our flavors are gluten-free or vegan, our facility is not exclusively free from gluten or animal products. All products
What is the shelf-life of your popcorn?
At City Pop, we pop-to-order, ensuring our popcorn is always fresh. To keep your popcorn tasting its best, we recommend the following storage tips:. Storage times may vary depending on environmental conditions and location, but by following these gui
Where are you located?
Our corporate office is located in Arvada, Colorado. To ensure the freshest service and product, we operate kitchens in both Arvada, CO, and Coral Springs, FL. These strategically placed kitchens help us deliver popcorn to you quickly, while maintain
Can I ship to multiple addresses?
Each shipping address requires a separate order. If you have fewer than 10 addresses, you can simply place an individual order for each. If you have 10 or more shipping addresses, please Contact us and we can assist you further. We can also provide a
Do you ship to military addresses?
At this time, we do not ship to military addresses for fundraising orders.
What happens after I place an order?
An order confirmation will be sent immediately to your email address after placing your order with your order number and order total. Please review this information as soon as possible to ensure all addresses, items and shipping dates are correct 📬.
Can I get a catalog of your products?
We've made a conscious decision to forgo a printed catalog. Instead, you can explore our entire product line on our website. We apologize for any inconvenience this may cause and appreciate your understanding and support in our commitment to sustaina
I can't checkout. Help!
If you run into an issue attempting to place your City Pop order, we recommend clearing your cache and cookies, and trying to place the order again in a few minutes. Shopping in an incognito browser or on another device typically fixes any site bugs,
How do I unsubscribe to your emails?
We absolutely hate junk mail and spam just like you, so we will never give your email address to anyone. We take this very seriously and strictly abide by this policy. If you ever decide that you want to stop receiving our promotion emails, you can u